Conflict Resolution & Influencing Skills
Develop the ability to handle disagreements directly and fairly, and to bring people with different views to a shared decision. This course focuses on moving from avoiding tension or letting it escalate, to consistently resolving conflict in a way that produces clear, agreed outcomes — even under pressure.
Modules
9
Lessons
60
Course created by Samuel Abebe
Module 1
Diagnosing Conflict Patterns and Level 1 Behaviors
Identify the underlying triggers of conflict avoidance and escalation to move from Level 1 reactive behaviors toward Level 5 mastery.
Module 2
Building a Mindset for Fair and Direct Resolution
Shift internal perspectives to embrace professional tension as a tool for progress while maintaining psychological safety.
Module 3
Core Skills for Direct and Fair Conflict Handling
Master the essential communication mechanics required to handle disagreements directly without damaging relationships.
Module 4
Influencing Through Needs and Interests
Learn to look beneath surface-level positions to find the underlying interests that allow for fair and mutual decisions.
Module 5
Frameworks for Shared Decision-Making
Apply structured methodologies to bring people with diverse views to a clear, agreed outcome.
Module 6
Mastering Conflict Under Pressure
Transition to Level 5 behavior by maintaining fairness and directness even when stakes are high and timelines are short.
Module 7
Navigating Cross-Functional and Peer Disagreements
Apply advanced resolution skills to the specific challenges of navigating differing priorities across different departments.
Module 8
Sustaining Level 5 Mastery and Culture
Institutionalize your conflict resolution skills and influence others to adopt fair, direct disagreement practices.
Module 9
Final Assessment
Comprehensive evaluation of conflict resolution and influencing skills at an advanced level.