Conflict Resolution & Influencing Skills
Master the ability to turn disagreement into alignment. This practical course equips commercial and business-unit leaders with the skills to handle peer and cross-functional conflict constructively, influence without formal authority, and reach shared decisions while preserving relationships. Ideal for leaders who currently rate themselves highly on conflict handling but receive more moderate feedback from colleagues.
Modules
9
Lessons
68
Course created by Samuel Abebe
Module 1
Mindset & Behavioral Self-Diagnosis for Commercial Leaders
This module addresses the common gap between self-perception and colleague feedback regarding conflict, focusing on the mental shifts required for senior commercial leaders.
Module 2
Analyzing Stakeholder Dynamics in Matrix Organizations
Master the art of diagnosing friction points between Sales, Finance, and Supply Chain to preempt conflict before it escalates.
Module 3
Advanced Framing & Strategic Communication for Alignment
Learn to frame arguments that resonate with non-commercial stakeholders, ensuring your initiatives gain cross-functional buy-in.
Module 4
Influencing Without Formal Authority in Commercial Roles
Equip yourself with the tools to lead peers and stakeholders over whom you have no direct hierarchical control.
Module 5
Negotiation Tactics for Resource Allocation & Pricing
Specific negotiation strategies for the most common commercial friction points, emphasizing interest-based outcomes.
Module 6
Navigating Silos & Organizational Tension
Strategies to overcome vertical and horizontal organizational friction while maintaining business unit momentum.
Module 7
Securing Decisions & Sustaining Shared Accountability
How to move from 'maybe' to 'agreed' and ensure stakeholders stick to their commitments.
Module 8
Sustainable Leadership & The Personal Influence Action Plan
Integrating these skills into your daily leadership routine and creating a sustainable growth path.
Module 9
Final Assessment
Comprehensive evaluation of all conflict resolution and influencing strategies covered in the course.